Dr. Hassan Taher Sabagh

Review of Shangri-La Hotels and Resorts ...

the hotel is clean, staff are nice, the offer I go...

the hotel is clean, staff are nice, the offer I got from Booking ,com , was excellent and I enjoyed staying at the hotel ,
but the beds (mattress) was terrible, me and my wife had severe back pain from the first night and it got worse every day, I could barely walk from the back pain ( I stayed 7days) also the mattress for the extra bed was very thin and bad, when I complained on the 5th day, they changed the extra bed mattress to a thick one but the main bed mattres was the same , whatever was done to fix the problem did not work