Delivery times are terrible time they gave me was ...

Delivery times are terrible time they gave me was between 1030-1130 still waiting at 1500hrs had builders waiting that I still had to pay!!!!!.Difficult to get through to the yard and the said that the load had left over an hour ago. I rang back later and the answer I had was hes just about to leave???.?? Just tell the truth and don't lie to customers. I then asked when is my delivery due and they said possibly tomorrow afternoon. Are you taking the piss!!!!!!!!