Paid $79.99+shipping for an item. Botach shipped i...

Paid $79.99+shipping for an item. Botach shipped it the cheapest way possible. FedEx delivered it after close to my office. I don't have an overnight drop box. Instead of attempting redelivery the next day during normal hours, they left it, to be stolen.

Botach shipped it via FedEx SmartPost. The terms of Fedex SmartPost say that only the seller/shipper can file a lost or damaged claim. I pleaded Botach customer service to help me and file the claim, but regardless of the facts they say the tracking says "delivered" so they won't help.

I have politely tried to work with Botach to resolve this issue for two months. They have the worst customer service I've ever dealt with. One look at the tracking shows that the delivery time was late in the evening not during normal business hours.