Sian Montgomery

Review of Magenta Living

Myself and the other residents in the block of fla...

Myself and the other residents in the block of flats have been charged twice for gutter repairs when they've not been carried out. Which are in an awful state.
There's been on occasion in 6 years when the blokes came round to clean the gutters.
I left my flat front door keys in the lock on the outside, an independent contractor spotted them and thought he was doing the right thing by handing them into the Magenta hub with my flat address.
Magenta didn't bother to contact me with this information and for all I knew, I'd lost them and had to go about getting replacement keys. A week later, I bumped in the independent contractor who mentioned the keys and then explained that he'd handed them into Magenta. A phone call to Magenta and the very polite and friendly staff said, yes, there here at the front desk.
I did ask why no one could have contacted me, a letter, a phone call, a text. They're constantly sending out letters for everything else. The manager made a lot of excuses which were all very pathetic instead of admitting they'd messed up.
Just an awfully organised company. The staff on the ground are very nice.