When I arrived in the evening, the room smelled of...

When I arrived in the evening, the room smelled of strong cleaning solution and urine, so management gave me another room. After a beautiful dinner at the bar and grill(probably the most amazing burger and fries I've ever had with dill aioli sauce which I've never experienced before-yum!) I returned to the second room and noticed it had a dirty towel hanging up, nose excrement on the wall, hair on the toilet, pieces of black substance on the end of the bed, and a dirty coffee table. The night manager gave me an option to switch rooms or have it cleaned. However, it was already 10:30pm and housekeeper was due to leave soon. I figured another move would lead me to another dirty room so I opted to have it cleaned up. A housekeeper knocked a bit later and changed my bed and turned to leave. I asked if I could have a replacement for the dirty hand towel, but she didn't have any. She was clearly not aware of the other issues. I'm not sure if the manager told her. I felt awkward sitting in my unsatisfactorily cleaned "resort" room after months of anticipating a relaxing conference at a vacation paradise. What a disappointment. I have never experienced this level of dissatisfaction in any moderately priced hotel, so obviously I was blown away by the fact that these basics were missed in this nice resort. After looking at reviews, I realized my situation is not unique. I spoke with management the next morning after I removed myself from my room without even using the questionable shower. The day manager was empathetic and upgraded me to another room which was ready. After about 90 minutes, the ready room was available, as I was told that housekeeping would inspect it first. It was clean. Thank you for cleaning the room. It is good to clean a hotel room to maintain a certain level of customer service and integrity. I'm hoping this won't happen to anyone else because it's a lovely place otherwise and the conference site is incredible with it's water view and the food is delicious!