Sami Zerelli

Review of Ghent Marriott Hotel

The COVID excuse to not clean the rooms !

The COVID excuse to not clean the rooms !
We stayed 3 nights, no cleaning and zero service.
Obviously the hotel management are using the excuse of the COVID to not make their job and make small savings !

- Why are they opening the hotel in this case?

- Why customers are not informed in advance?

- How are they managing the cleaning of the rooms between two customers?
I regret because as a BONVOY member I liked to stay in this hotel