WHOAM EYE

Review of Mercy San Juan Medical Center

I came into to the full waiting room and was seen ...

I came into to the full waiting room and was seen by a doctor and nurse very quickly. It was then explained to me that I was stable, and would be asked to wait in the lobby for all my results to come back, and then they would pull me back to a treatment room and probably sent home. I waited about 20 minutes. The results of my head ct showed I had a brain bleed. I was placed into a "fast" room where they put an IV into me. The nurses were so sorry they didn't have space for me to wait for my admit room and asked me to wait into the lobby. They took time to make sure my pain was getting better, and offered my wife water and a blanket. It took about three hours and the checked on me a few times. A lot of the other people waiting were very rude and upset. One lady was mad because the ER didn't have her babies special formula brand. She kept interrupting the very busy nurse who brought out and offered every type of formula they had. She also offered her own cell phone so the lady could call to have someone bring the special food. The lady just kept yelling at her. People have to understand how to be kine, especially when expecting the best care. I was treated Very well in the ER. The trauma icu was not as friendly OR busy as the ER nurses.