MultiTankcard Review

What a service in these hard times GVD my car never received a pin for months and they claim once again that everything has been sent .. really worthless MTC !!!

I believe that with my experiences as a training actor, trainer and coach I can reasonably give an opinion on how a company comes across to me.

MTC / MoveMove has an app that has a very annoying bug: you turn it off and it turns out that it is still on. That cost me quite a bit of money. Certainly if you have to park in a big city more often.
In the end I applied the principle of "check, double check". But you can actually assume that this check should not be with the user. The user must be able to rely on a properly working app.

It also strikes me that when you call customer service, they do not work in a customer-oriented manner and do not enter into a conversation with the customer according to this standard. Not the customer has a problem but MTC / MoveMove has a problem and that is because of the customer. Bizarre.

I finally decided to cancel my subscription with this organization.

The last invoice of 341.37 had to be written off. Due to circumstances, this did not work. You will then receive an e-mail stating that this debit was not successful and that they are making one more attempt after about a week or by transferring the amount manually.
Now I knew that it would not work because of the known problems that a self-employed person may encounter more often.
The moment I was able to transfer the amount, I did so immediately.
To my surprise, I saw a day later, early in the morning, that they had yet again debited the amount. A double payment.
I immediately sent an email with proof of this double payment. That was before 12 o'clock!
I have received no response.
I contacted me by phone the Monday after the weekend and the approach fell short on all fronts!

- show no understanding,
- do not repeat what a customer says,
- approach the problem only from MTC,
- give comments that don't matter "we don't work on the weekend",
- no specific commitments.

That a double payment had arrived was correct but the refund will not happen immediately ( .)
They only have two days for that, namely Tuesday and Thursday. Why not be so customer-oriented and customer-friendly to promise that that will happen immediately on Tuesday?
It is a considerable amount for a self-employed person.

However, what they can do very well is always write off amounts. Refund is apparently much harder.
There are enough companies that immediately correct such a mis communication.
Fortunately, there are enough companies that communicate customer-friendly.

I have experienced MTC / MoveMove as a "ball tent". Unfortunately!

Fuel card from 2.75 to 5.95 per month in 2018. Commercial department has brought in a tiger. Great!

Ideal for the lease driver, everything with a pass.

As a Tesla driver, I am still amazed that in 2020 there will be the entire "dashboard" based on gasoline drivers! I just want to declare my Tesla supercharger invoice and all other charging passes. There I have the choice of "well-known petrol stations". But pay 6.95 per month for the pass.

Worthless company. Outrageous rate increases of up to 200%. Customer Service clearly has no authority to do anything about it and indicate that 'packages have been merged' that we do not use or want to use. The breakdown pulp is also tripled in price.

Nothing is done with constructive suggestions to make it possible for EV drivers to declare costs.