Put a reservation for my Elderly mother to stay th...

Put a reservation for my Elderly mother to stay there to enjoy the pool and hot tub. It was closed due to the fact someone did number 2 in the pool. I contacted there General manager david.smith and samantha.nutini and they never responded to my email. It's not all about how a place looks good service as to included.

Thank you for choosing our property for your stay. I am sorry inconvenience with pool, I credited 2,000 points to your membership.
Marie Pierre-Louis
Operations Manager
IT BEEN A WEEK OR MORE STILL HAVENT RECEIVED MY POINTS THIS IS EXACTLY WHAT I AM TALKING ABOUT WITH THIS LOCATION