I've been a patient at Froedtert many times and th...

I've been a patient at Froedtert many times and the care is overall excellent. Had a disappointing experience this am since my elderly mom had emergency surgery. She had to throw a fit to get a phone in her room on 2NT and when I tried to call, I was put on hold for 12 minutes waiting to get connected. No apology or response when I mentioned it. My mom has a phone now but no one bothered to give her the phone number to the room (it's usually written on the room board) so I still can't call her directly. Such a basic thing to keep patients connected to friends/family. Do better Froedtert.