Ryan L

Review of Zimbrick Volkswagen of Madison

Went here for the first time because my windshield...

Went here for the first time because my windshield fluid stopped spraying. Made an appointment beforehand and showed up, and the entire process was hassle free.

Brad and everyone there, including cashier, were extremely friendly, professional, and helpful. To be honest I was bit worried that they would overcharge me for unnecessary repairs but that wasn't the case. They correctly identified the issue that my fuse was blown, took care of any open recall issue, and general maintenance at no extra cost. I knew the issue was either fuse or water pump. Brad explained it to me that they did not feel it was necessary to replace the pump at the time.

The service was exceptional and the customer lounge was also very pleasant. They also have $10 coupon on the website for repairs over $50. I was impressed by their prompt service overall, which seems to be rare to find these days.