Google say it's a 3 start hotel, yet on their entr...

Google say it's a 3 start hotel, yet on their entrance they have 4 stars.
I stayed at this place (I'm even hesitated to call a hotel) for 3 nights in December:
1- The rooms decoration is average and not a decoration that belongs to a 4 stars hotel.
2- Second night they changed my room and the new room had a very bad smell that I needed to put a plastic bag in the shower hole to stop it.
3- For complaints you will get positive answer but nothing will be happen. I cut my finger in the shower room handle, the facilities manager told me will send someone to fix and I left without it being fixed.
3- Cleanliness is definitely one star, I was alone in the room and when they come to clean they leave female hair on the floor. You can easily feel that bed and washing is not fresh.
4- Expect the same breakfast everyday with coffee machine that do basic coffee, dinner food was ok.
5- Staff was rude in general with poor comm, except for Manesha she was exceptional.
I spoke to 2 or 3 clients staying at the hotel same time and they shared the same experience.