Dealing with this company and its partners is the ...

Dealing with this company and its partners is the worst experience. When this is done I will forfeit more money then if I would of payed the taxes not including the time it takes to gather the info and submit, sometimes 3 to 4 times before approval if you are lucky. No one to talk with that is reliable. I will be calling tomorrow because of the 5th rejection for the same service that is covered. If these are the companies your employers contract with DO NOT Participate! Not worth the time or the headaches, if you have accounts here switch them ASAP.
The the owner that keeps responding, your address is on the website and so you are associated with our products. Stop with the its someone else. fix the problem or separate your services with your own company. Your division may very well be a great service but the FSA\Dependent Care division will bring everyone down with them, including you.