Although It s expensive to maintain my Accord with...

Although It s expensive to maintain my Accord with Honda, I go there because I want the work to be thorough. This time all that was required was an oil change and a tire rotation. Because I go to fire stone for my tires, I just asked for the oil change. Honda called me to let me know that additional items needed to be taken care of. I think they were being extra careful because I told them I would be driving across country in a week or two. At any rate, the final bill was over $1200. Not a problem because I want to feel safe. The next day however I took my car in to fire stone for the rotation and alignment. While there, they let me know that I had corrosion on the battery connections. I had them take a picture, and it was pretty bad. I called Honda to let them know they slipped up, and that I had to pay sixteen dollars to have the connections cleaned and the battery tested. I was told by my service rep. That I should have told them about it and they would have cleaned them for free. And that s all he had to say. So either he expected that I would know what work needed to be done under the hood(which I don t- that s why I bring my car to the service department), or he expected me to bring my car back to Honda so that they could clean the connections. The service rep did not seem to understand that this was not cool and that customers don t have a lot of free time to drive back and forth to the dealership. I finally hung up on him because he wasn t getting it. Bottom line- the service rep is the only person that the customer interacts with, so Honda needs to make sure that that person leaves the impression that Honda cares about the service they give.