My stay at the Rio was spectacular! Stayed here fo...

My stay at the Rio was spectacular! Stayed here for one night for work in town and couldn't be happier. With a convention in town, the hotel was busy and clearly booked. Luckily, I had a reservation already set but unfortunately at the time of check in, they did not have a room with just a king size bed. Having a room with two queens would not have been a problem and I would have been happy with that but the employee at check in (with no prompt from me) opted to upgrade me to a "slightly larger" room with a king size. She made a quick phone call, got the okay, and handed me my room key. I thanked her for her customer service (wish I had got her name) and happily went on my way. To my surprise, I received a key for their penthouse (I stood in the door for a couple minutes in pure shock) which was way too much room for me. The amenities and cleanliness of the room far exceeded my expectations. I would highly recommend staying at Rio (though I doubt I will ever get a complimentary upgrade of that magnitude again) because of their amazing customer service and great amenities.