Ramil Sirju

Review of Rio Suites Hotel

My stay at the Rio was spectacular! Stayed here fo...

My stay at the Rio was spectacular! Stayed here for one night for work in town and couldn't be happier. With a convention in town, the hotel was busy and clearly booked. Luckily, I had a reservation already set but unfortunately at the time of check in, they did not have a room with just a king size bed. Having a room with two queens would not have been a problem and I would have been happy with that but the employee at check in (with no prompt from me) opted to upgrade me to a "slightly larger" room with a king size. She made a quick phone call, got the okay, and handed me my room key. I thanked her for her customer service (wish I had got her name) and happily went on my way. To my surprise, I received a key for their penthouse (I stood in the door for a couple minutes in pure shock) which was way too much room for me. The amenities and cleanliness of the room far exceeded my expectations. I would highly recommend staying at Rio (though I doubt I will ever get a complimentary upgrade of that magnitude again) because of their amazing customer service and great amenities.