Kristin Oehlenschlager

Review of Leith Nissan

I have a 2009 Nissan Rogue. I took my car here to ...

I have a 2009 Nissan Rogue. I took my car here to replace the back hatch clasp. (It wasn't staying shut) I was told that they charged $177 to look at that car, but the cost would be put towards the repair if I chose to repair it there. I dropped off my car and received a phone call the next morning with the proposed amount. about $500. i asked for a break down and I was informed that the $177 was on top of parts and labor. I was also charged almost $100 for a part that I found, NISSAN APPROVED AND GUARANTEED, online for $40. I moved forward with the repair so my FOB would be connected to the back hatch lock. The mechanic claimed this would be a huge inconvenience later down the road if I didn't. After receiving my car back, the next morning sitting in stop and go traffic, TWO SEPARATE people waived me down to inform me that none of my brake lights were working. It was taken back to the dealership to investigate, as the lights were functioning properly before they touched my car. When the mechanic looked at it, he informed me that the issue HAD NOTHING to do with them. Despite the fact that it was functioning properly previous to them working on my car. He informed me that it would be $300 to fix, despite the fact my brake lights were working find before the dealership worked on my car. I told him not to proceed and he continued to explain I would need to take my entire dash off to replace the part.. I called around and found the piece that needed to be replaced for $38 and I replaced it myself in 5 minutes. (I do not know anything about cars, I was wearing a dress, in the AutoZone parking lot). I think this place nickle and dimes you. DO NOT take their advice of repairs and ALWAYS get a second opinion. I expected a surcharge from a dealership but not this extent of manipulation. Not to mention- when I returned my rental car there was a sticky note with all of my personal information on the desk that every customer checking out had clear visibility to.