I ordered my daughter a pair of sandals May 30th 2...

I ordered my daughter a pair of sandals May 30th 2020 from Crocs the package never arrived I called in June 21st 2020 and the agent issued a refund and I advised I would receive it in 3-5 business days. I called in June 29th and was told it was still processing, I called in July 6th and the representative answered the phone with a simple hello, (made me think I dialed the wrong number rep was very rude). Called back and was told it was going to be sent to the fincincal department and that there was no management on duty at this point I feel as though I've been scammed and I will NEVER shop Crocs again and will advise my friends and family to do the same