Cece Dell

Review of Sholom Home West

My mother was in memory care at sholom home. In No...

My mother was in memory care at sholom home. In November of 2018, she fell in her room. She layed on the floor for hours before anyone noticed. She was taken to the hospital because she broke her hip. No one at sholom ever notified me, her medical power of attorney. The hospital notified me. Every single physician, and surgeon who saw her. They were amazing. Then when my mother returned to sholom, I was never notified that she was now on oxygen 24/7 and that there was something wrong with her heart. She was 95 and had never had anything wrong with her heart in her life. So it turned out that the physician who was seeing her through the sholom home, never informed me about her heart problems, but as it turned out she could have gone through an operation to repair her heart, if she had not fallen and broken her hip. She was no longer strong enough to go through physical therapy. I saw her last the day before she died. I was astounded at how much she was suffering. A male nurse called me late and told me she was having terrible difficulty breathing. I so appreciated him calling. I went to see her. She told me she loved me about one hundred times. It was so difficult for her to speak, but I was so grateful I was with her for many hours. There was another lovely nurse who comforted me while I was there. She was so kind. My mom asked me to leave so she could go to sleep. I reluctantly left. The next morning she died. No one from sholom called me. The hospice nurse I hired the day before told me of her death. What kind of people would not call me and inform me about her death? That was unforgiveable! I was very angry at the way she ignored, and I was not told things about her. I thought the caretakers were very good, but the managers were lousy. They should have video in all the rooms, so someone can look at any given time to make certain the residents are ok. They certainly dont have any problem raising the rates. If I sound bitter, I am. I adored my mother, and to think that she was ignored at such an important time, and her medical power of attorney was not informed over such a serious situation.