My experience with CRDAMC has varied from awful to...

My experience with CRDAMC has varied from awful to phenomenal. The ER experience is on a par with some of the worst NYC waiting times with a small fraction of intake patients. Front desk covering the ER leave something to be desired. Cold and callus. Both at the old hospital and now the new. There was a very awesome ER nurse with a warm smile, flowers in her hair beautiful jewelry and a kind professional disposition to match. She saved me from being poked an 8th time between the toes was the next place the first nurse was trying to poke me after my breast plate area failed to produce a vein. I had RNY done by Dr. Young who took amazing care of me. Him and his staff were extremely caring. I spent a week in ICU. It was at the old hospital a few weeks before they moved. There was one male ICU nurse who seemed absolutely disgusted by having to care for me. Also a nurse working nights who was pretty awful. She kept me high and knocked out through out her entire night shift. I went on to have kidney stone removal surgery at the new hospital. Dr. Anderson was also phenomenal as was the staff of nurses day and night shift. I know there can be some encounters with medical professionals who leave much to be desired but there are also those who take you in their care as if you were their very own family. There's no denying that. While I feel it's important to leave your worries at the door when you go to work, there are people who can have an off day. With that being said, there are people who maybe should no longer continue in the field and the only way to ensure these professionals are held accountable is by taking a stroll up to patient advocacy and filing an official complaint. Don't be deterred by anyone in that office. I went in to inquire about a doctor who I wasn't sure was helping me or not. My husband and I sat there and explained the situation. The woman seemed annoyed. Arms crossed, defensive even, with her line of questions until I explained I was speaking about a doctor in a private practice off post. As soon as I said that her entire demeanor changed. I thought patient advocacy was for Tricare patients and any of the doctors they see. I didn't realize it was for the medical providers only with in the building.