We made a reservation for New Years Eve dinner not...

We made a reservation for New Years Eve dinner not ever having been to this establishment before and having seen their menu for 2 were very excited to try it out. What a MISTAKE! We arrived promptly at our reservation time only to be seated next to the front door on a very cold evening. It took our waitress 5 minutes before she acknowledged us. We were planning to have the 4 course meal consisting of an appetizer, salad, main course and dessert. Also included were 2 house drinks from the bar. When our waitress did arrive I ordered a seltzer w/lime and my husband a water until we knew what we were going to have. It took her another 10 minutes before our beverages would arrive and she brought me a 7 Up soda. I can not handle sugar..ugh. We ordered our food, appetizer, salad, main course and salad. After waiting 20 minutes, and a restaurant that is now flooded with people coming and going, I summoned the manager to tell him we hadn't received one spec of food and that our waitress had brought food out to other patrons who had arrived AFTER us. He didn't apologize for us having to wait so long. He simply stated he'd see what he could do to correct the situation. Another 10 minutes or so goes by before our waitress enters our area and I flagged her down to ask what was taking so long to get our appetizer and salad. I realize they are busy but this wait was uncalled for. It had been 45 minutes since we had arrived and at least 30 or so minutes since we had placed our order. The entire time she was frazzled and absent minded only caring for how she felt and not how her guests were being treated. I have never in my life received such horrible service and condensation of attitude. I told her "We are done here" and we'll NEVER return. First impressions are lasting impressions. I would NEVER recommend this place to one solitary soul. For those who are treated well perhaps it's because they only had 5 patrons. Go on a busy night..they out right suck!