George Lewis

Review of la Torretta

I KNOW THIS REVIEW IS LONG BUT READ IT ALL, YOU WI...

I KNOW THIS REVIEW IS LONG BUT READ IT ALL, YOU WILL BE GLAD YOU DID. We are here for spring break and have been misinformed every step of the way. Prior to arriving we called to get some information on the resort for the duration of our stay. We saw that the weather was going to be a bit cooler than normal for spring break so my wife asked the person at the front desk if there was an indoor pool, they assured us there was. That was lie number one. We asked what kinds of food they had. They told us that they had 8 different restaurants, they failed to tell us that 6 of those 8 were not going to be open for the duration of our stay and that one of the "restaurants" that was actually open was a poolside bar that just sells bar food. The water park is OK at best, the biggest disappointment was the resort's blatant disregard for properly staffing the water park. There are 2 slides at the water park that have not been open the whole time. When you ask the front desk why the slides are not open they act like they are shocked, when you ask the people who are handing you towels at the entry way of the water park they tell you the truth, which is, the resort didn't staff a lifeguard for the week of Spring Break. I don't understand why I am paying a resort fee and getting hotel amenities. I will never recommend this place to friends or family and I would strongly discourage anyone who is reading this from staying here. I would normally recommend calling to ask which amenities will be open during your stay, but they will just lie to you like they did to us. If I could give them 0 stars I would.