B

Bad Business

4 years ago

Horrible experience... Front the very beginng to t...

Horrible experience... Front the very beginng to the bitter end..and at each turn of the remodel there were problems! Started with a bad estimate, then there was the "un-explained" 6-week delay in the job (shut down for not having proper permits - per Joe's workers), and then there were the disgusting subcontractors that left a mess and used my MY PERSONAL BATHROOM! Clearly, the contractors don't respect Joe Percarios's business.. After the use of the bathroom was reported....the jerks used the bathroom again and this time they didn't flush!!! (NO, I'm not kidding!!!!).

As the project drags to a close, it's clear that Joe Pecario has employees that know a little something about their craft but not a "freaking" thing about TEAMWORK or CUSTOMER SEVICE. (Joe keep him away from the customer - you know who I'm talking about).
On a positive note, the general manager stepped in and provided some customer serivice and monitored the project... But there's not much you can do to balance this chaos .

Overall, in good consciousness I would not recommend Joe Percario
But if you're up for the challenge.
1) hire your own arch architect (their plans are 1930's outdated) 2) request construction manager to visit the site before you sign anything (sales person =clueless) 3) Avoid their blame game - demand A "single" point person 4) know the payment schedule is complete fabrication- created by the sales person 5) don't trust any phrase that sounds like ... "don't worry we'll take care of it" especially when there's 3 people trying to manage the same damn job-- all of them will get amnesia (3 headed amnesia is the worst). 6) establish dates to have customer supplied materials - notoriously asked for items without the proper lead time (not getting the door I want because they didn't provide the necessay 3-4 lead time to order a front door). 7) good luck

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