Zach Cowell Review of Waterford Square Apartments
Okay, so for anyone who doesn't feel like reading ...
Okay, so for anyone who doesn't feel like reading a very long sequence of reasons why you should not live here, I will sum it up here.
TLDR: Do not live at Waterford Square.
longer version: I along with my two other roommates, have had nothing but problems since we moved in to Waterford Square. In fact, I was going to wait and write this when we moved but the last few events have been so ridiculous I can't wait any longer.
I wish that before I moved in here that I would have read the reviews, which I didn't. If I had I would have seen all the complaints. But no, I trusted people I knew who told me that for what it is, you get the best bang for your buck here.
First things first, it was a headache to even move in. The man who helped us set the lease up (Will, I think) kept playing phone tag, wouldn't tell us all the information and paper work we needed. the process was more ridiculous then it needed to be. He then told us we could move in on a Saturday but when we got there, we were told by another employee we couldn't move in on the day given to us because it was a Saturday.
Finally we talked to Jacob (who by the way is the ONLY PERSON in the Waterford Square office who will actually listen to you and help you out) made it so that we can move in early.
Now on to my main problem: The maintenance.
I have been renting for 8 years and I have NEVER had this much difficulty with having things fixed in my life. Things that anyone with a spare minute or two could fix takes DAYS here. You will see them riding around on their golfcarts all day, but good luck actually getting them to help you with something. And when they finally help it will have taken you multiple times to ask.
One thing they love to do is, if you put a maintenance request in online, they will mark it complete WHEN THEY NEVER EVEN CAME TO FIX IT.
1. I literally had to put in two maintenance request to get our large
industrial light in the kitchen fixed. If it was a normal bulb I would have changed it myself, but no we had to cook in basically the dark for three weeks.
2. Our knob to the dryer broke so we had to use a wrench to turn it on for a few weeks, almost stripping the knob. We put in multiple requests to no avail until we emailed someone. Finally when the maintenance man came, he fixed the knob, but cut himself open in the process and bled everywhere, but then DID NOT CLEAN UP THE BLOOD. Completely unsanitary and disgusting. Then he came back to clean it up and had an attitude the whole time, muttering under his breath about how he "was not poisonous" , which is not the point at all. The point is I should not have to clean up someones blood from my apartment... most any job if you did something like that, you would be fired. Completely unprofessional!
3. Our ice maker did not work from the get go, we put in multiple work orders for it to get fixed, they just kept marking it fixed and didn't actually fix anything. It just got fixed last month, we have been living here for 9 months.
4. Our water heater went out on Saturday. We called to have someone look at it along with our door knob which needed to be replaced. The maintenance man who came to look at the door knob and water heater didn't even bring over supplies to fix either. said he would be back with a shop-vac for the water heater and supplies to fix the doorknob. he came back with no doorknob and a shop-vac and told us that we had to shop vac the water out of the water heater ever hour until we got a new one.
My roommates and I all work for a living, I don't see how they expect people to be home every hour to empty a water pan. Just fix the water heater..
Now they came back today to fix the doorknob but NO WATER HEATER. They said it will be until FRIDAY before we get a new water heater.
I'm sorry, but Waterford square is a huge property. How do they not have extra water heaters on hand? Furthermore, they can just go to Lowes or Home Depot like every other apartment complex does when they run out of supplies and get another.
There is PLENTY more, but you get the drift.
Do not live here
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