Sheldon Review of Richards Honda
I purchased a "certified pre-owned" Honda Civic Si...
I purchased a "certified pre-owned" Honda Civic Si from this dealership in November of 2017. The sale went smooth, I was in and out with my car in no time. Fast forward a few months later and the paint on the passenger side of my front bumper had started peeling off. When I brought it to a highly reviewed body shop (Honda certified) he could tell within seconds of looking at it that the passenger side of the bumper had been previously repaired (improperly). Whomever repaired the bumper previously did not do the process properly which lead to delamination of the paint. I re pulled the Car Fax to be doubly sure and there were no records of such repairs being done to my car.I was never notified of any repairs previously done to the car when I bought it. A "certified pre owned " car supposedly undergoes a rigorous inspection and yet they didn't notice the difference in the paint on that side, but my body guy spotted it in seconds. I brought the car in to the dealership and my salesperson looked at it and took pictures which he said he'd send up to Honda to see what they'd do about it. He assured me he'd call me back the next day and update me. He never did. In fact he never returned any of my calls. I got a reply after texting the man weeks later, and he said he'd heard nothing back. I responded by voicing my disappointment and my desire to speak to someone from management. He never replied to that message. I ended up getting tired of my car looking junky and eventually got the paint fixed on my own dime. Moral of the story is that "Certified Pre Owned" cars arent all they're cracked up to be. It's likely that the repair was done as a quick fix to hurry up and offload the car which months later lead to the delamination of my cars paint and me being stuck with a severely devalued car. I was offered no help and my situation was treated indifferently. Get someone to look closely at any car you buy, or risk getting burned like I did; it doesn't matter if they supposedly did a 500 point inspection in the end they're just looking to move stock. I was sold a car under false pretenses with a cosmetic defect that would severely devalue it later on and offered no consolations.

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