Marie Rose

Review of City Ford Sydney

I have experienced professional service at this es...

I have experienced professional service at this establishment. Prior to my recent visit for an ongoing issue with my Ford with the Eco stop start function. I received poor service from the Ford dealer that was not interested in after sales service in the Sutherland shire. They insisted it was repaired on the last visit which it had not despite them having the car for a protracted period of time. For further investigation it would be almost $200.00 an hour for the diagnostic investigation then another $55.00 a day for a loan car. The City Ford dealership had my car for two days and it appears they have located the fault and repaired same. However, if that proves not to be the case I have been advised I can return the vehicle for further investigation, despite the fact that I did not purchase my vehicle from City Ford I purchased it in the Sutherland shire. I recommend City Ford if you require professional service, a realistic approach and technicians who listen to what your issues are. I am at the point that I would not consider purchasing another Ford or recommending a Ford to others, although City Ford has gone a long way to altering my previous poor attitude to the entire fleet. Thank you John and your team.

Dawn