Paul Killeen

Review of The Westin Dublin

The Atrium Lounge is pleasant but the service rece...

The Atrium Lounge is pleasant but the service recently has been so disappointingly bad that it's actually put me off going back. For a fancy hotel with high prices, this should not be the case and I hope that they can improve in the future.

For example: Last night we arrived and sat down at a messy table that hadn't yet been cleared. There was a lot of staff passing through but it seemed like there was only one person on the bar attending to the people in the lounge. We waited 15 mins for somebody to come over, before giving up and going up to the bar to try get service. At this point, the waiter asked if I was sitting somewhere, said that he'd be over in a second and apologised for the wait.

We then received warm Rose which had to changed and I waited 10 mins extra for my beer to come as the tap at that bar wasn't working. When it came time to ordering another pint, I waited 20 mins before cancelling the order, settling the bill and heading elsewhere. The waiter even made me feel as if I was doing something wrong for cancelling the pint as he had allegedly rang down to the bar already.

Very much a first world problem, but not good enough, especially for a fancy hotel.