I had the pleasure of meeting Chris (Service Manag...

I had the pleasure of meeting Chris (Service Manager) over the phone this morning under not so pleasant circumstances. I called frantic for help to get to my 2 year old daughter who was strapped in her car seat and had locked me out of my Q7 by pushing th lock button with her foot.
Chris was calm, professional and quick thinking. I had already been directed to the roadside assistance # by another service employee. Unfortunately once I called the number I was given an automated survey for a cruise. Perhaps I had the wrong phone #. I called back and that is when I was connected to Chris. He checked with his shop foreman to make sure he had the tools and ability to get me into my car and sent him to help.
The two men who came to help were also extremely quick, efficient and very kind. They even brought a cookie for my crying daughter.
It is not a surprise to receive such outstanding service from members of the team at Audi Wilsonville. Most every interaction over the past several years has been. Today though was definitely above and beyond and I want to thank Chris and his team from the bottom of my heart!