I never write reviews, so this is how you know it'...

I never write reviews, so this is how you know it's bad.

Since Mitel acquired ShoreTel and M5, they have virtually no customer support. Just try to call them for a support issue as a test, you will see immediately.

I promise that you will have support needs after you get started, even if you think your phone environment is simple. Don't overlook or minimize this inevitable need. This is where the pain of Mitel will get you.

Its impossible to get anything done with a human. Instead they want you to log into their portal to initiate all communication. Their portal is awkward so you never know if you are doing it right. Nobody calls you back, and if they do, their agent is often unable to resolve. Its infuriating. I dread working with them.

They are very good at sales and locking you into contracts, especially their auto-renew feature. They know that changing providers is hard so they put all their resources into sales since they know that once they have you on board its very hard and time consuming for you to make a change. They bet that you will just deal with it, rather than making a change to a better provider.

If I were you, I would look to a different provider who is committed to customer support. Otherwise you will look back at this post and kick yourself.