Richard Kolarik

Review of BMW Motorrad Park Lane

Brilliant experience, very happy. After buying a u...

Brilliant experience, very happy. After buying a used R1200RS from Park Lane, I can easily state that it was by far the best dealer experience I have had. Started with a phone call, I spoke to Giuseppe Bonfiglio, who not only gave me all the details I needed, but sent a video, pointing out any flaws on the bike - this transparency and willingness to honestly discuss any issues in order to ensure the customer bought the right product and was happy with it (rather than just trying to sell as much as possible) made a big difference to my confidence in the purchase, and this manner continued throughout. Top marks for hospitality, advice, knowledge, understanding and clarity. Test ride was arranged smoothly, as was final completion and handover (with considerable effort put in to make things convenient for me). Explanations were thorough, with examples - a very good perception of what I was asking about. I think this is the culture BMW wish to promote, and it works extremely well - I will not hesitate to go back in the future, which I would not say about some other dealers I have used. Strongly recommended. To be fair, the bike is great, sells itself, but the dealer is great, too. Can't think of any negatives, they are expensive bikes, and I think I got a very good deal as well.