Bottom line: this is an extremely dated facility t...

Bottom line: this is an extremely dated facility that badly needs some basic maintenance and upkeep. While it appears that the Tower Rooms are undergoing some renovations, the golf wing feels like a mid-range resort from the 1960s that hasn't been paid much attention to in recent decades.

We were pretty excited about staying here; I've driving past a couple of times, and the sprawling property and adjacent golf course caught my eye. Attending an event held on-site gave us the reason to finally plan a visit. From our arrival, however, the experience has been one big disappointment.

For starters, a resort this size needs more than two or three bell carts. We waited >20 minutes for a self-service bell cart, only to discover that our room was on the second floor of a building that HAS NO ELEVATORS. So after waiting an interminable period of time for a cart, we had to unpack all of our luggage and carry it up a flight of stairs to our room. On top of that, the lone bellman/valet not only didn't offer to help us to our room, but was actually quite rude to me and my three-year-old daughter.

The golf wing, as mentioned above, is extremely dated and in poor repair. For example, the door to our room showed considerable wear, with large chunks of the faux-wood cover missing; the wood ceilings are stained (dirty) and in need of paint; the showerhead was irreparably stained with iron and other hard water deposits; the carpet is old and dingy, and the room has a pervasive smell of mildew and/or mothballs.

It is nice that the resort is pet-friendly, however, the front-desk staff went out of their way to make sure we knew that pets are more tolerated than welcomed, with a page-long checklist of issues or indiscretions that will get you dismissed from the property. Suffice it to say, the check-in wasn't the most welcoming we've experienced.

On the positive side, the Tower section renovation looks like a big step in the right direction, and I'd have liked to seen the rooms themselves for comparison. Likewise, the golf course looks beautiful, and although I didn't play a round, the grounds looked to be in really great shape. Aside from the surly bellman/valet, the one desk clerk we dealt with later in the evening was very helpful, getting us extra linens right away, and dealing with a noisy guest downstairs.

I might be persuaded to come back here once the renovations are complete, but I fear that if the current state of the facility is any indication, the new facilities will be in poor order before too many years go by.