Jeffrey Villanueva

Review of Shangri-la's Edsa Plaza Hotel

Fix your check in and checkout process.

Fix your check in and checkout process.

Hotel Checkin was at 2pm, so why is my room not yet available at 230pm. What is the use of informing you of my arrival time if this will occur. I had to complain for the room to be suddenly available.

On Checkout, after 2 followups, the person to assist with luggage never came. We met the person to assist with luggage while waiting for a lift.
When luggage was to be placed on the car, had to wait outside for 30min, because they misplaced our luggage.

I should get a refund because the hotel was not able to provide 5 star service.

This is my 2nd time in this hotel, same problem with checkin the last time. Never had this problem with other 4 star or 5 star hotels