As a fan and loyal customer of L'occitane, I felt ...

As a fan and loyal customer of L'occitane, I felt disappointed after visiting the factory and the store. It was very difficult to find this place. We booked for a tour to visit the factory and we were late because we followed the address given on their website but we couldn't find the place. Both Google Map and the built in GPS on the rental car leaded us to a L'occitane store in a nearby village. We got a call from the factory and asking if we were coming. We told her yes and asked if she could direct us to the factory because we couldn't find it. The staff couldn't speak much English so she passed the phone to the English speaking tour guide but she couldn't tell us or describe to us how to get there. So since the GPS leaded us to a L'occitane store, we asked the staff in the store how to get to the factory. The staff said there is no address for the factory and just told us to drive back to the tolled highway and looked for sign. We kept checking the signs on the road (there are many roundabouts and each roundabout exit has at least 5 signs). Before we almost ran back to the entrance of the toll highway , we saw the L'occitane sign and we ended up arrived there. We missed half of the tour. We suggested to the staff that they should provide the GPS coordinates of the factory on the website to guide visitors to the exact location instead of wondering around in the middle of nowhere.
The 10% off on all products doesn't help much unless you spend over $175 and get some tax refund, otherwise the price is not much of a difference than buying the same products in Canada.