Very disappointed with Abbington West end. My refr...

Very disappointed with Abbington West end. My refrigerator And freezer has been broken for over a week. My roommate has insulin that has to be refrigerated.3 maintenance men have came out and placed the blame on me. The first guy turned down the temperature. He said he would come back but did not until I called and left a message. The freezer is filled with ice all maintenance does is remove the ice: Nothing has been resolved and the front office tells me it s nothing that they can do.