I want to preface by stating that this is the 3rd ...

I want to preface by stating that this is the 3rd Lexus I have owned in the last five years. The previous two from Lexus of Valencia, CA. Lexus is a phenomenal brand and I love the quality, but this dealership does not do it justice. Its basically like Walmart selling Apple products.

Lies, lies, and some more lies beginning to end. I found an ES350 online, submitted a request online to check dealer stock, and went in 2 hours later to buy it. I traded in a 2016 Sierra that costs about $20K more than a new ES. They underpriced the trade in by $2K from what the GM dealer offered me. Wanting to get back into a Lexus, I agreed as I had positive equity in the truck. I agreed to put some down and requested a check back for the other difference..I was told I would get it at signing. After 4+ hours waiting because they were too busy helping others, I get to signing and the lady says everyone from accounting has gone home and they will have a check for me next day. I requested the shifter be changed out due to excessive scratches and damage. They agreed, but didnt do it then--told me that when I come in to get the coating I purchased, they would change it out.

Next day I get a call from their "accounting" department asking me to come in for the check. I live over an hour away and decided to bring my wife and daughter in because she is interested in an RX350. When we get here, we are told there is no check, and that it will take 20 days for me to get as its a "Minnesota thing".. No problem, I brush it off and wait for someone to show us the truck. After 20 minutes of waiting, we leave as no one is available to show us the truck. Not good.

Here I am a week later getting the coating done. The salesman comes out and apologizes because he mis spoke and can't change the shifter. I tell him how disappointed I am by everything so far and he just says "sorry".

They originally told me it takes an hour for the coating service. The service advisor comes out and says he needs to put me in a loaner. I ask why because I dont want to come back as I live far. He states I shouldn't have been told an hour, they need more time to do it correctly. I again, stay calm and as for an RX so I can show it to my wife...as stated before-I love the Lexus brand-not so much this dealership. I get a dirty, dirty, dirty loaner.

These guys will tell you whatever they have to to get the sale. After the sale, you're unimportant to them.

When you get better service at a Hyundai dealer than a Lexus dealer.. there's a serious problem.