Booked A2 room suite. Had 4 people. Called in expl...

Booked A2 room suite. Had 4 people. Called in explicitly to confirm how many sleeping areas there were. Turns out, there were only three even though I was told 4. One of my guys ended up sleeping on the floor. Hotel refuse to do anything about it. Wouldn't bring in a rollaway, wouldn't put me in a different room. They're only thing was to tell me to rent an additional room. Completely unsatisfactory. Decent property, horrible attitude.