The ONLY place I will buy a vehicle. I bought my t...

The ONLY place I will buy a vehicle. I bought my truck from there 5 years ago. Middleton Gassaway was my salesman that I dealt with then and now.

Back story on truck I bought 5 years ago - When I arrived, I stopped only to look at 2 trucks that were sitting on the lot. About 5 salespeople swarmed out the door, and I asked to be left alone as I wasn't even really looking to buy. A few minutes later, they were back at it. I told them when I was ready, I would seek them out. Finally as I started walking towards the building 2 of them came back out. I walked by them and went towards the one guy who never rushed at me, and that would be Middleton (he acknowledged me when I got out of my vehicle when I first arrived with a wave and a smile, but never came to me, which I liked, because I do not like pushy salespeople). He has a very laid back, pleasant personality and very knowledgeable. I pick my salesperson, not the other way around.

Fast forward to a few weeks ago. I was looking to buy a newer vehicle for my wife. Not new, but used. I called Fort Mill Ford and talked to Middleton to start the search. I learned they were now a Sonic dealership, so there was no haggling. Unsure of what to expect since the change, I met with him at the dealership when we located a vehicle we were interested in. Very BIG change, but for the good. Instead of passing you person to person as in the past, you stay with the same person throughout the whole buying process. I love the change. The sales staff seem to enjoy their job.

Unfortunately, we did have a problem with the car we bought. The Check Engine light was on, which indicated a bad catalytic converter. The dealership agreed to repair the issue, as it couldn't be sold because of this specific issue. We got the vehicle, and 2 weeks after we got it back, the Check Engine light came on again, only to realize it was the same code for the same issue. Come to find out, the wrong side catalytic converter was replaced. I called Middleton, and the dealership agreed to send back to the muffler shop that repaired the vehicle, because they had replaced the wrong part. No big deal, just a minor inconvenience that we could live with. When we got there to drop it off, they led us to Enterprise rentals on the service side of the building. Now, I wasn't about to pay for a rental car, because I was just going to drive my wife back and forth to work for the few days.

Here is where Fort Mill Ford stands above all the rest -The dealership was going to cover the cost for the rental for our inconvenience. Since no rental was available, they gave us a loaner vehicle, a 2015 Ford F150 Quad Cab Fully Loaded!!!! Holy crap! I loved that truck. Too bad it was a little out of my price range at $44K! Talk about service and taking care of their customers!

This is why I will continue to be a customer of Fort Mill Ford, and will highly recommend them, and Middleton Gassaway, to friends and family! ROCK ON FORT MILL FORD!!!