Brought my dog here based on the positive reviews ...

Brought my dog here based on the positive reviews on this site and regret it. My dog was terrified when I picked him up after just one day. In winter, the building (which is really just someone's house) is freezing--even inside. The staff seem either overwhelmed or not very good with animals. I could hear one of them screaming at the barking dogs outside when I came for pick up. The drop off form also has several questions about what I would want them to do in the event my dog passes away. I'd like to think they're just being thorough but I couldn't help but feel that question was on there for a reason.