Ana Maria Alexa

Review of Telekom Romania

We have purchased a Samsung TV through Telekom, wh...

We have purchased a Samsung TV through Telekom, which in the meantime has failed. I was told by Telekom to contact Samsung to solve the problem, Samsung sent an authorized technician found the problem and concluded that it can not be repaired and that it is a technical problem of the TV, they have given me a product replacement authorization whereby the Seller (Telekom) is obliged to replace my product or to refund my money according to the law in force Romania.Telekom telecom operators were directed to any Telekom store for solving. I was in the Telekom Dorobanti store where after I was advised by the store's representative to call 1234, that is to say at Telekom, saying that he had not met such a situation, I was told to go to a Telekom store, that is where I was already, I finally managed to make a written complaint from that representative and I received a registration number and a verbal promise that will be solved in 10 days. It has been 25 days since I have repeatedly called on Telekom operators by telling me various variants and redirecting me again to a store of theirs. Yesterday I was again, this time in the Telekom Mosilor store, where the store's representative after a 35-minute talk with a superior told me that the representative at Dorobanti was wrong at the time he made my complaint and that he did not has met this situation and advised me to go to Dimitrov, where girls are older than 15 years and can give me some advice. Today I called Telekom and the operator told me that he did not find any complaints on my name I did complain to Anpc, and now I will let the organs empowered to take the necessary legal measures, if amiable could not be done despite my efforts. At the moment, the TV has fos You do not pay for 2800 lei. I do not recommend anyone to TELEKOM