If I could give negative stars I would!! I was ver...

If I could give negative stars I would!! I was very surprised and at a loss for words of how I was treated! I am a Lexus car owner and ordered tires and service online from the Lexus tire center, my email confirmation stated the day and time to have my tires changed at the Towson Lexus dealership. I arrived 15 minutes early and was NOT greeted with a friendly staff member, I still smiled and said I'm here to get my tires done he said well um so you have an apt? I said yes sir I do, he Then said oh no you don't I said I can assure you I do here in the confirmation email and he looked at it and said I need to get the service manager. I went to see the service manager who very RUDELY greeted me and did not even shake my hand his name was Brandon Rupert. Then he said what can I do for you I told him I have an apt to get my tires done and he looked my up by my number and name and confirmation number and did not find anything in his system, he said he couldn't do anything for me and I was very surprised! I showed him my confirmation email and he read it and said well you can go across the street and talk to the service center. I told him that would be unacceptable because I cancelled my appointments for today to have this done, and I would like to speek to the manager or owner in charge. He was then very mad and rushed to the managers office closing the door on me and my sister then invited us in I explained to the man in charge my situation and he assured me that they will be picking my car up Monday doing the tire service and dropping my car back off, he did apologize for the inconvenience but did no Offer a discount or any type of compensation for my time and energy lost. He told Brandon to schedule the pickup for Monday and he said ok! I went to his office and said so should I fill out some paper work he said no just put your name and number here I'll call you on Monday to get the info and pick up your car. He also tried to undermine my intelligence telling me my service did not included mounting and balance which it clearly stated on my order and I had to email him a picture of my confirmation and service ordered! Today is Monday and after 3 attempts to find someone to help me I finally got to a manager who said he couldn't get my car because I've never been a customer I told him my situation and he said he would call a few minutes later. 3 hours later I get a call from Brandon stating that tomorrow they would come get my car but he needed some info first. I told him forget about it!! I made the apt last week and you and your staff have rudely spoken to me and have no treated me in a manor which I appreciate or deserve...... I called corporate and they will be contacting you! I've never been so embarrassed and disrespected and talked down to like this in my whole life! This is unacceptable, I've worked in customer service for 4 years and this is not how you treat a paying customer. Shame on you Lexus dealership of Towson! Have some respect for someone trying to spend money at your poorly run establishment!!! Pathetic!