We are very disappointed and have not even arrived...

We are very disappointed and have not even arrived at the hotel. Our room was to be ocean front and the representative told us the room was ocean front. When we checked our reservation we are harbor front. We called and they are unable to fix the issue even though we are willing to pay the difference. We can not cancel without paying for one nights stay. We were also informed about the resort charge and parking fee. Where is customer service ????