Arturo Grauso

Review of Sandals St. Lucia Golf Resort ...

We have been left quite shocked with the lack of c...

We have been left quite shocked with the lack of communication we have had with Sandals. On our final day we were given a courtesy room so we could spend our final moments at the beach. To our dismay we found that we were given a room that was not cleaned and absolutely filthy. Dirty towels were found on the floor of the bathroom and the bed was not made. We rang reception immediately they stated that they could get somebody to clean it but nobody arrived. After stating that our transport will be arriving fairly soon I ended up going to the nearest chambermaid and asking for towels. Nobody could find shower gel for us. We complained to the manager about the state of the dirty room and they said they would contact us back but we haven t received an email. We have even called and left a message and they still haven t responded back.

There are some other points which I found quite unpleasant:

-Quite frequently food was left for days outside the room causing many insects to enter the building. I even saw a cockroach looking for food!

-The spa treatments and duty free shop were incredibly expensive-3x normal cost

-Many mosquitos in the room even if windows were always shout

-Only few Shuttle buses between the hotels in the morning + a lot of traffic. A shuttle boat would actually be much better

-We have not been nor with sleepers neither with bath robe - is it a 5star resort?

-No Atm in the resort. You have to go to Gros islet to get some cash
-quite Insisting in using their tour operator and you can t carry the hotel towels with external tour operators

-They are quite greedy with shower gel/shampoo (I had to request several times before getting one - I had to use mine fir 2 days)

-No mangos provided during mango season...very disappointing

-Water doesn t taste great
-They don t provide enough advertisement of sport activities that at the end are not performed for lack of people

-the ocean view rooms should be called car Parking view

-they have not provided a final Survey questionnaire

On the positive side:
-amazing restaurants
-very nice people working for the resort (water sports, waiters)
-resort facilities (swimming pools, water sports, gym)