I drove into service without an appointment, on my...

I drove into service without an appointment, on my white dirty car and was greeted by Vlad. I'm truly grateful to him, for taking such good care of me. Right there, on the spot he fixed a few details that were bugging me. Then helped me order a few small parts for my car. I know it can be hard to deal with picky customers and sometimes your frustration can slip. Not with Vlad, he greeted me with a big smile and was just as friendly till the end.