This is my second review for this place. We are re...

This is my second review for this place. We are regulars at this casino going at least twice a week. Never a bad experience. Always had lots of fun and love the new on-land casino. However, we had a bad experience of couple of nights ago that really has me questioning whether we should go back at all.

For as long as we have been going here we have never stayed at the hotel. Last week, to celebrate our 24th anniversary, we decided to book a room for this past Friday Mar 06, 2020. I went online and made a reservation for a non-smoking king size bed room. We packed up and drove an hour there to enjoy our night together. When we arrived and went to the check-in desk we were told that there were no rooms available. I told the receptionist that we had a reservation to which she answered "that does not guarantee you a room". I mean, what is the point of a reservation if the room is not reserved for you. At this point I asked to speak to a manager and once again she would not help us. They offered us a smoking room which no-way were we going to stay in a smoking room. Then she offered us a room with separate beds. Again, we were there to celebrate our anniversary. The whole experience was extremely disappointing. We had to leave there and drive an hour back home because they gave our room away.

At no point did they offer to upgrade us, only downgrade us. Never did they apologize for the inconvenience or offered us a voucher of any kind to make up for our room being given away.

Again, extremely disappointed with the hotel portion of this establishment.