J Lopez

Review of BMW of Mountain View

Had a great experience buying a CPO 2015 i3. After...

Had a great experience buying a CPO 2015 i3. After an initial frustrating experience that was not her fault, Laura Blanc really stepped up and delivered phenomenal service. She went out of her way to make sure we got the car we wanted. Laura was friendly, professional, and courteous. She made sure I was comfortable and was attentive to my needs. They were a little shorthanded that day and she was very apologetic about the extended wait. I didn t mind because she acknowledged the delay and constantly kept me updated. Laura proved that delivering awesome customer service can overcome any bumps along the way. I would definitely recommend her to my friends and family.