Gerald Silverstein

Review of Holiday Inn & Suites Boston/Pe...

This hotel needs help... a lot of help. We came i...

This hotel needs help... a lot of help. We came in for a wedding and stayed there 6 nights at the end of June. The hotel was fully booked and we were given an "upgrade" to a suite for no extra charge, and we think we know why. The carpet in the living room was very dirty and had large dark stains. The AC unit didn't work, and it took three days before workmen came in to replace the entire unit. The AC unit in the exercise room didn't work, either. The card key wouldn't work on the 2nd day and had to be re-keyed. There were just two single elevators one at each end of the hotel and they were often used by housekeeping, which made them very slow. The printers in the "office" didn't work when I tried to print off my boarding passes. Then, the hot water boiler broke down and we were without hot water for over 24 hours ( two mornings.... the last of which was our checkout day and we had to fly back to New Mexico not having bathed in two days. ) Poor maintenance and poor administrators....they had no idea how to handle the deteriorating situation. After talking with the front desk personnel for a while, they agreed to comp us for the last two nights, when they should have offered that immediately. The accepted guests without telling them there was no hot water. Hotels were fully booked in the area and we had prepaid, so we stayed there and made the best of a bad situation. Bottom line: don't stay at this hotel until they either demolish it or totally rehab it.