Deborah Albright

Review of Susan Polk Insurance

My Anthem Blue Cross plan is ending Dec. 31st and ...

My Anthem Blue Cross plan is ending Dec. 31st and Susan Polk assisted me in signing up for Anthem Blue Shield. Unfortunately she failed to tell me that ABS was going to take my January payment the very next day! This was Nov. 16th. It was an oversight on her part but I did not have an extra nearly 800$. I called Blue Shield the next day to cancel the policy and they said it would take 7 to 14 business days. I still do not have my money, Dec 12th, and now they are saying it could take upwards of 45 days. How is it that they can take your money in one day yet not refund it as quickly? the CEO of Anthem Blue Cross makes 110 million dollars a year, I needed this money to live on. I am very weary of insurance companies as well as agents making a profit on the health of Americans. Twice I called Susan Polk to speak with her, the first time she got back to me the next day. Yesterday I called in the morning and asked for her to please call me. She hasn't returned my call. I will not be using the Polk Insurance Agency in the future.