jennifer kesner

Review of Milwaukee Harley Davidson

In August of this year my husband and I purchased ...

In August of this year my husband and I purchased a 2012 Road King from Queen City Harley in Fairfield, Ohio. To say the least, since that time the entire experience has been a complete customer service nightmare. Because the bike we purchased was used, there were some things that needed to be addressed and that was a part of the deal in purchasing the bike. However, simply getting their customer service department to coordinate a time and day to get the bike in for service was a joke. There is no communication in that department what-so-ever, we made several calls and never received the same answer twice. Finally the bike went in for service only for them to say there was nothing wrong with it AND it came back to us with a cracked mirror.
After weeks of trying to get a new service date, the bike went back in and they found extensive transmission issues, that amounted to nearly 3000 in repairs. When we got the bike back this time, there was a dent in the front fender and a cover that goes by the bike lock was missing. My husband rode the bike off the lot for less than 30 minutes and it was worse than when we dropped it off. Seems they forgot to tighten something up during the process. We dropped it back off during which time they took it upon themselves to take the fender off and send it out to be fixed, without so much as telling us what they were doing. When I questioned them about it, I felt like I was being patronized and my concerns were not being taken seriously.
This is just the basics of it, I could have elaborated more. I would like to note that they did replace the mirror, the cover was found and they are fixing the fender, but who wants to worry about what condition their bike will be in when they pick it up after service?
I have seen similar reviews regarding this dealership and I took them with a grain of salt. There is no way to please everyone or get everything right all of the time. But with that being said, there are customer service basics that every company should follow in the least. And Queen City lacks in all areas.
If we had it to do all over again finish that sentence.