I am the property manager of a condo building that...

I am the property manager of a condo building that had been using one of the Big Guys for our elevator maintenance. Although we paid significant sums of money for ongoing care, when I took over and looked at the records they could not verify even one visit to our location...for years. I began to look for alternatives and was impressed with EMRs information and depth of experience in big projects so we signed on. It turned out to be a genius move.

I could not begin to describe the change in professionalism, commitment to quality, staff friendliness and value we have enjoyed since we began to partner with EMR. They have ALWAYS taken the time to explain what was being done and why and we have never been treated to up-selling pressure. I read somewhere their business model is one that is focused on customer service excellence. Guess what? They succeeded beyond our highest expectations.

Here we are years down the road from signing the contract for a single car location and we are treated like we have a chain of hotels with a bank of elevators in each. Last interaction with them was today and they again went the extra mile in meeting our needs.

By all means, go ahead and pay nosebleed level fees for one of the Big Names where you are warmly known as Customer #473,969. Or do yourself and your business a huge favor by saving serious money on world-class elevator service performed by friendly professionals. Yes, they actually are that good.