Adam Wentworth

Review of Chrysler Jeep Dodge Ram 24

The sales people are great, though this is my seco...

The sales people are great, though this is my second and last vehicle from this dealer, and probably Chrysler in general. The Jeep I bought was "Chrysler Certified Pre-Owned", they'll show you an impressive sheet with the 120 point inspection points etc. Whoever inspected this one missed the 4 near bald tires, and the spare with the nail hanging out of the sidewall. If you can miss the 4 big round things, im sure pinhole leaks, loose or missing bolts, and out of ordinary sounds are way out of sight. As part of the "sale agreement" (not because of safety, which they'll just throw a sticker on anyway) they were going to put 5 new tires on. They did 4, and put one of the balding original tires on as a spare. Said they had to order a 5th one when I pointed it out. Also needed e brake cables which they ordered. Which they were going to do when they did the 5th tire. Again, certified preowned. Brought it back, they put the e brake cables in and a new muffler heat shield that fell off first day, and a mismatched spare. Service manager said the spare is the brand that comes with the Jeep, not sure what type of selling point that is when the ones they put on the other 4 rims are a cheaper brand, and are a different tread pattern. A week later I notice the clutch is creaking on the push in, and the release,pretty unusual for a 44,000 mile vehicle. Reverse was getting hard to find and popping out of gear more often than not. I stopped by the dealer, the service rep typed up the whole complaint and gave me an appointment. This is week 2 since the sale, and the Jeeps 4th time back to dealer. I drive 60k+ a year so a reliable vehicle is crucial. I get a call from the service manager the next day around noon, says Jeeps all set they put a matching spare on and did it's first service. I ask what they found with the clutch, he never knew there was an issue. So basically the first guy just deleted the complaint and put in the spare and service. I explain what's happening with the clutch, he tells me this isn't covered under warranty. So I bought a $20,000 vehicle, return customer and 2 weeks later they think I'm putting money into it (Chrysler said I was on my own as well, way to back your product, last one I'll own. Do your research, Mcdonalds backs their product better than Chrysler). I explain this to Chuck, and let him know the vehicle is coming back to them, thanks for screwing me etc. He says they'll look into it, they'd need it overnight. I had already mentioned it sounded like a throw out bearing, I am plenty mechanically inclined, I've broken and fixed just about every part of a vehicle you can think of, but again I drive alot so wrenching on my vehicle that I just bought isn't happening and doing work without a lift isn't fun. Finally got a call it's all set. Go to pick it up, service person just hands me the keys and tells me he doesn't know what they did but it was fixed. It told him I need a receipt for my records since I keep all that on hand for my vehicles, he's says he hasn't gotten to it yet and is too busy to make a copy but reads off throw out bearing and pilot bearing real quick. Basically rushing me out the door as its about 5:15. I give him my card, says he will email it to me. Here we are 2 weeks later, I guess I'll have to make one final trip to the dealer to get my copy. The next day the clutch was creaking again, but reverse feels better so I'm not going to bother bringing it back there.
UPDATE: shortly after posting this review, my receipt showed up at my office. It was written up by a different person and is a page shorter than the one I saw at dealer when I picked up the Jeep the last time. It says the throw out bearing was replaced, though my mechanic quoted $1,026 for the same job, since the Jeep STILL needs a throw out bearing that the dealer supposedly replaced. I asked the shop to do a whole clutch kit since it will be apart anyway, you'd think a dealer would mention the same, but obviously had no intention of fixing any part of the transmission at any time. Buyer beware!