A very disappointing experience. We planned to com...

A very disappointing experience. We planned to come from very far to see the exhibits here. The website said we may buy tickets at the counter, on the day. Later, without any warning or suggestion to pre-buy tickets, the website reported that the day s tickets were SOLD OUT! We weren t informed of this disaster of organization until we arrive- and it is FAR AWAY from the Tokyo city center...! We were not allowed in- there were no last minute tickets for situations like ours.
Meanwhile, we watched several Japanese people, with better communication skills, do (what looked like) purchase tickets, and enter!
Poorly organized and rude service.